Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right of withdrawal, you must notify us
Steffensberg Winery
In the Olk 1
56843 Burg/Mosel
info@weingut-Steffenberg.de
Phone: 06541/6204
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, although this is not mandatory. You can also download the model withdrawal form or any other clear statement from our website (https://www.weingut-steffensberg.de) electronically and submit it. If you make use of this option, we will immediately send you confirmation of receipt of such a revocation (e.g., by email).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period. Consequences of cancellation If you cancel this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract.
For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract.
The deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning. Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
− for the supply of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
− for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,
− for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature,
− for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no influence,
The EU Commission offers the possibility of online dispute resolution on an online platform operated by it.
This platform is accessible via the external link www.ec.europa.eu/consumers/odrto reach.